If you have a new device or you lost your two-factor device, please follow the steps that match your situation to recover your account.
- If you are already logged in to Gardiant Works on your computer -
1) Inside Gardiant Works, use the gear icon at the top right and select Two-factor auth settings:
2) Click Disable 2FA:
4) If you want to register a new device, follow the instructions on the Two-Factor Authentication Enrollment Knowledge Base article.
- If you are not logged in but have your two-factor authentication recovery code -
1) Enter your username and password at https://app.gardiant.com
2) When prompted for your two-factor code, select Use the recovery code:
3) Enter and submit your recovery code when prompted:
4) Note your new recovery code, check the box to indicate you have safely recorded, then click the arrow to continue:
5) Inside Gardiant Works, use the gear icon at the top right and select Two-factor auth settings:
6) Click Disable 2FA:
7) If you want to register a new device, follow the instructions on the Two-Factor Authentication Enrollment Knowledge Base article.
- If you are not logged in and you have lost your two-factor authentication recovery code -
1) Ask someone with admin permissions to disable your two-factor authentication
2) If you want to register a new device, follow the instructions on the Two-Factor Authentication Enrollment Knowledge Base article.
- If you are not logged in and you have lost your two-factor authentication recovery code, and you don't have an admin who can assist you -
Don't worry, we will help you get back on track. Send us an email at [email protected].