Gardiant Works uses a special Microsoft Word Add-in that allows you to easily edit your case documents and quickly save your changes back to the case.
This feature only works with .docx Word document format. If you have documents in an older format, such as .doc, you can convert them to the newer format to gain access to the special features by following the below steps:
First, access the Word document that needs to be converted, go through File, and under the Info tab, you will see the Convert button.
Once you select Convert, the following pop-up message will appear (click OK):
After the document has been converted, save it to your computer:
When saving the document to your computer, rename it (if necessary):
Note: Document titles containing more than 100 characters cannot be uploaded to Gardiant Works.
Next, follow one of these two set of instructions to upload the .docx version of the document to Gardiant Works: Upload Documents to Claims (method 1) or Upload Documents to Claims (method 2).