We Do Not Train AI on Your Data
Gardiant does not use customer data to train AI models. Your data belongs to you and will never be used to improve or influence any AI system.
Category 1: Customer Data Processing
This covers any AI that operates on or interacts with your data within the Gardiant platform.
All of this activity takes place within our secure infrastructure inside a fully HIPAA-compliant environment. Your data is never sent to public AI services or exposed outside of that boundary. We follow industry and platform-specific best practices for security, usage, and quality control.
Quality Control
For all AI activity involving customer data, we maintain a library of predefined tests with known, expected outcomes to track model performance and output quality. This ensures AI-generated results meet consistent, measurable standards and that any drop in quality is caught and addressed quickly.
Category 2: Daily Work
This covers AI that our team uses internally to support day-to-day tasks. This is completely separate from customer data. Just as we do with the customer data, we ensure that our daily work is not used to train any AI models. We also follow many of the same security protocols to protect our proprietary information and trade secrets.
Development
Our developers use AI tools to help with tasks like writing code and other development workflows. These tools are never connected to customer data or any system that contains sensitive or HIPAA-protected information.
Other Daily Work
Team members may use AI to help with general tasks like drafting communications or organizing content. This is kept entirely separate from customer data and follows industry best practices for responsible and secure use.
Auditability and Accountability
All AI activity involving customer data is fully auditable. We keep detailed logs of what was done and when, in line with our HIPAA compliance practices.
Questions?
If you have questions about our AI use policy or how your data is handled, please reach out to our support team at [email protected].