Claimant Name and Address Updates
Anybody with appropriate claim access has full control to edit the claimant name and address in Gardiant.
Each time the claimant name or address changes in SecureAPI, we automatically update the information in Gardiant with the information from SecureAPI.
Any manual changes to the claimant name or address will be overwritten by SecureAPI updates.
The Lead and Referred VRCs will receive a bell notification with the update.
Note: Email addresses are not automatically added or updated on claimant contacts in Gardiant.
Contact Updates (Employer, AP, Attorney, Claim Manager, Transitional Job)
Contact information management depends on how the contact was removed from the system.
Updating Contact Information
When you need to update information on an Employer, AP, Attorney, Claim Manager, or Transitional Job contact:
If it has never been manually updated, claim updates will update that contact.
Once you manually update a contact, we create a second contact record and apply the updates to that new record instead.
Note: Email addresses are not automatically added or updated on contacts in Gardiant.
Manually Deleted Contacts
If you manually delete a contact:
The contact will remain deleted even if it's reactivated later in SecureAPI.
It must be manually UnDeleted in Gardiant in order for it to show again in the active contacts list:
The deleted contact will still get updated with new information.
Contacts Deleted via Claim Updates
If a contact is deleted through an automated claim update from SecureAPI and then reactivated later, we automatically restore (undelete) the contact in Gardiant.